VoiceFriend Integrated Messaging and Engagement (IME) solution

Helping skilled nursing organizations to easily and effectively:

Boost the engagement and satisfaction of staff, families and discharged patients.
Solve staff coverage issues more effectively, and lower overtime expenses.
Increase staff productivity while reducing expenses.
Reduce hospital readmissions while increasing five-star quality ratings and hospital referrals.
Meet HIPAA compliance and other vital requirements and regulations.

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VoiceFriend Overview
Learn how VoiceFriend works in our 3-minute overview video.

Testimonial—Meera Riner, COO, Nexion Health
Watch Nexion Health’s COO explain how they used VoiceFriend to boost family satisfaction to their highest levels—during the COVID-19 pandemic!

Discharged patient management you can’t get elsewhere

Increase staff productivity: Reduce time to fill open shifts and call-outs to 5–10 minutes and cut overtime expenses by 25%.

Boost resident and family engagement: Increase senior participation in activities by 40%.

Reduce hospital readmissions.

Boost five-star quality and satisfaction ratings, and strengthen census.

Reduce costs: Save over $50K per year in operating expenses.

Integrate with EHR and payroll systems for easy, secure and accurate data sharing.

VoiceFriend is proven to boost engagement of staff, families and discharged patients

Get the right information to the right people at the right time

VoiceFriend provides a much easier, less time-consuming means to keep staff aware of open shifts or call-outs, allowing you to fill slots without increasing overtime expenses.

In the language they prefer

VoiceFriend can automatically translate your messages to virtually any major language your discharged patients, families or staff are most comfortable with.

The way they want to be reached

Schedule and send vital messages to the right people using the method they prefer—phone, text messaging, email, secure on-demand dial-in, or any Amazon Alexa-enabled device.

Reduce readmissions for discharged patients, too!

With VoiceFriend, you’ll perform follow-ups on discharged patients more effectively and with far less staff time—helping you reduce discharged patient readmissions.

VoiceFriend is designed to help skilled living organizations achieve their critical goals

Engages bidirectionally for discharged patient wellness checks, and surveys satisfaction of care.

Analytics and reporting of automated and manual calls and discharged patient responses assures best possible outcomes.

Color-coded dashboard highlights at-risk individuals for easy, prompt identification of intervention and response needs.

Customer feedback

“VoiceFriend has enabled us to become a more productive service provider which will lead to improved outcomes at a lower cost”

—Sami Al-Madi, Executive Director, Marquis Health Services

“Nexion Health manages approximately 1,100 discharged patients using VoiceFriend’s Discharged Patient module. We have been delighted by the results we have already seen. It’s going to help us maximize communication and engagement with our residents when they discharge home. And we are fully expecting to see this result in reduced hospital readmissions post discharge for our facilities and increase satisfaction results with residents and families. Best yet, VoiceFriend’s simple analytics allow us to provide the reports needed to help us become the preferred care provider of hospital networks.”

—Ronda Marsh, Director of Physician & Post-Acute Relationships, Nexion Health