Privacy Policy

This privacy policy (“Privacy Policy”) describes the types of information that VoiceFriend, LLC (“VoiceFriend,” “we” or “us”) may collect from you or that you may provide to us through our website (“Website”) and all other VoiceFriend software or skills running on interconnected devices or platforms, such as the VoiceFriend and StaffAlert skills on Amazon’s Alexa service on any Alexa-enabled device (collectively, the “VoiceFriend Skills”). VoiceFriend owns and operates the Website and VoiceFriend Skills, and uses the personal information received from them as described in this Privacy Policy. By using the Website and/or VoiceFriend Skills and sharing your information with us, you agree to and accept the privacy practices described in this Privacy Policy.

Information We May Collect

The information we collect varies depending on the type of activity you are performing on our Website or VoiceFriend Skills and helps us provide our services and continually improve your experience. We collect information necessary for the activities of our Website and VoiceFriend Skills. Additionally, the VoiceFriend Skills collect any information you provide to the VoiceFriend Skills, and the VoiceFriend Skills may obtain information you provide when you download and register the VoiceFriend Skills through the Amazon Alexa skills website or other licensed source.

The personal information we collect may include:

  • Name
  • Contact information such as email addresses and telephone numbers
  • Name of your affiliated senior living community or program (“Community”)

We may collect other information that does not reveal your specific identity, such as:

  • IP address or other unique device identifier
  • Information collected through cookies or other similar technologies
  • VoiceFriend Skills usage data
  • Community-generated content
  • Aggregate information


When you visit our Website, we gather information including page requests (URL requests), time of your visit, your IP address, web browser, and any cookies which were set during a previous visit to our Website. We use this information to improve your overall experience. We use cookies to help with navigation through our web pages; cookies are not used to gather any personal information. A cookie is an element of data that a website can send to your browser which is then stored on your system.

How We Use Your Information

The information you provide to us is primarily used to provide our services. We may use and share de-identified and aggregated data with third parties for research, analytics or other similar purposes.

Who We Share Your Information With

VoiceFriend limits the release of information and requires privacy protections in its business relationships. We do not share your information with third parties for marketing or unsolicited purposes. We may share your personal information when required by law, or with third parties that perform functions on our behalf.

Information Security

VoiceFriend uses reasonable safeguards to secure your personal information from unauthorized access, use or disclosure. We secure the personal information you provide, and that we may collect from you, on secure, encrypted servers.

It is also important for you to take reasonable steps to protect your personal information, such as preventing unauthorized use of your password to the Website and/or your computer, and logging off from the Website when you are finished. In addition, when using the VoiceFriend Skills you should ensure that unauthorized persons do not interact with the VoiceFriend Skills on your behalf or overhear any information communicated through VoiceFriend Skills which you do not want them to know.

Changes to This Privacy Policy

VoiceFriend may occasionally update this Privacy Policy to reflect changing company practices, technology and legal requirements. Any such changes will be posted on the Website. VoiceFriend encourages you to periodically review this Privacy Policy on the Website to stay informed about how VoiceFriend is protecting your information and privacy. If you have questions about this Privacy Policy or concerns about how we collect, use or protect your personal information, please contact us at

Last updated: September 2018