The VoiceFriend Integrated Messaging and Engagement solution

Helping senior living communities to easily and effectively:

Boost the engagement and wellness of seniors and families.
Solve staff coverage issues more effectively and lower overtime expenses.
Improve resident and family satisfaction—and boost census.
Easily manage communications to individuals, groups or multiple communities.
Meet HIPAA compliance and other vital requirements and regulations.

McNighs 2020 Logo Reversed

VoiceFriend Overview for Senior Living Communities
Learn how VoiceFriend works in our 3-minute overview video.

Testimonial—Kim Brooks, COO, Hebrew SeniorLife
Watch Hebrew SeniorLife discuss how they use VoiceFriend to deliver on their mission to care for seniors.

VoiceFriend is designed to help senior living communities achieve their critical goals:

Boost resident and family engagement: Increase senior participation in activities by 40%.

Increase staff productivity: Reduce time to fill open shifts and call-outs to 5–10 minutes, and cut overtime expenses by 25%.

Improve prospect attendance at events: Increase prospect conversion rates resulting in up to six additional new residents per year.

Boost satisfaction and census: Raise satisfaction survey results by 20% or more.

Reduce costs: Save over $50,000 per year in operating expenses.

Enhance census and boost revenues.

VoiceFriend is proven to boost engagement, wellness, census and staff productivity

Get the right information to the right people at the right time

With VoiceFriend, you’ll easily and accurately remind participants of appointments and transportation or to follow their care plans. And you’ll keep families notified of support group meetings or center updates.

You’ll also have a much easier, less time-consuming means to keep staff aware of open shifts or call-outs, so you can fill slots without increasing overtime expenses. VoiceFriend helps you easily schedule and send one-time or recurring alerts and reminders to individual participants, groups or your entire organization.

In the language they prefer
VoiceFriend can automatically translate your messages to virtually any major language your residents, families or staff are most comfortable with.

The way they want to be reached
VoiceFriend lets you schedule and send vital messages to the right people using the method they prefer—phone, text messaging, email, secure on-demand dial-in, or any Amazon Alexa-enabled device. With VoiceFriend, you’ll perform wellness and safety checks more effectively and with far less staff time.

Boosting senior and family engagement improves health and wellness—and census, too!
Studies show that engaging your seniors and families has a direct impact on their health and happiness. And happier seniors and families leads to more referrals and improved census!

Customer feedback

“The ability to communicate quickly and effectively to our multiple sites has never been clearer than during this current COVID-19 pandemic”

—Chris Harper, Vice President, Communications, The Arbor Company

“VoiceFriend has enabled us to increase our resident engagement and staff productivity.  Attendance at activities, a key driver of resident satisfaction, has increased as a result of VoiceFriend.  Additionally, staff and residents are updated consistently and timely with vital community communications.  VoiceFriend has been a critical component of our success.”

—Debbie Davis, Executive Director, Five Star Senior Living