VoiceFriend enables senior living communities to reach the right people with the right information at the right time.
Every day, your team spends many hours reminding residents to attend activities and meals, alerting staff of open shifts or trainings, and notifying families of open houses or emergencies. It’s costly, time-consuming and frustrating.
With VoiceFriend, you can schedule and send one-time or recurring alerts and reminders using phone, text messaging or email. In minutes, individuals, small groups or communities are informed via their communications preference—and even in their preferred language.
Calculate how much your community could potentially save each year with our free—and anonymous—VoiceFriend Impact Calculator.
VoiceFriend helps Senior Living Communities:
- Reduce costs – Lower overtime expenses and free up thousands of hours of staff time.
- Improve resident satisfaction and enhance census – Keep residents (and their families) more informed and engaged.
- Quickly solve staff coverage issues – Greatly reduce the time required to fill open shifts and staff call-outs.
VoiceFriend in action at Herrick House
Nancy Moore provides executive direction to Herrick House, a premier assisted living community north of Boston. In a productivity study, Nancy determined that the Herrick House staff was collectively spending over 10 hours each day on routine reminders—at a cost to the community of over $60,000 per year.
On the advice of some colleagues, Nancy contacted VoiceFriend. Less than two weeks later, her community was using VoiceFriend to send automated reminder messages to residents and staff.
The results? Attendance at activities increased, resident satisfaction improved, and staff became more productive.
"Looking back, I can't believe we did not implement VoiceFriend sooner. Even at a high-touch community like Herrick House, residents and families appreciate the automated telephone reminders they receive.”
Board Chair, Mass-ALFA
“Since we have implemented the VoiceFriend solution, we have seen increased staff productivity and better resident attendance at events and activities. This is especially important as social interaction helps keep seniors’ minds sharp.”
Diane Carvalho, Executive Director, Five Star Senior Living
Put VoiceFriend to work for you in just 30 minutes
Easy to set up
Using our step-by-step guide, you can have VoiceFriend set up and ready to start helping your community in 30 minutes or less.
No special equipment required
VoiceFriend does not require special equipment or software downloads. To send messages, all you need is internet access. To receive messages, all you need is a landline or cell phone.
Simple to use
VoiceFriend uses an Outlook-like calendar system to easily schedule automated alerts and reminders (one-time, or recurring) to be sent out exactly when you want.
VoiceFriend lets you safely and securely schedule and send notifications from any device on the internet. It’s truly that simple!
Safety and wellness checks made easy and more effective
VoiceFriend’s new Safety and Wellness Check Module provides three easy options for seniors to perform their safety or wellness check:
- Receive a phone call and press a number on the phone keypad to report their level of wellness.
- Call the community's designated phone number by a specific required time.
- Check in via their voice-activated Amazon Alexa-enabled device by simply saying “Alexa, tell VoiceFriend I’m okay.”
The VoiceFriend solution automatically notifies staff of which residents failed to perform their wellness check or need further follow-up, allowing your staff to prioritize their attention.
Customize your own follow-up questions
VoiceFriend also lets you customize follow-up questions such as “How are you feeling?” or “Do you want fish or chicken for dinner tonight?” to further ensure wellness and satisfaction.